Pinnacle Emergency Management Case Studies
On New Year’s Day 2013, Mikuni Fair Oaks experienced a devastating HVAC unit fire on the roof that caused the roof to collapse into the restaurant. The fire and water damage to the 240-seat restaurant required them to close for an extended period of time. Original estimates were for the work to take up to four months, thus causing Mikuni to engage their Business Income Interruption Insurance to help cover the costs of extended loss of business.
Pinnacle Emergency Management stepped in to manage the entire restoration process from coordinating with the property owners, Mikuni’s ownership and the various insurance companies. Pinnacle also worked closely with health inspectors, Sacramento county inspectors and the fire department. Pinnacle is very sensitive to a business’ need to get back open after a disaster – back to making money and getting employees back to work. So, they worked very efficiently to complete the job as quickly as possible.
Completed in record time, Pinnacle was able to complete the job in just 36 days, less than half of the four months originally estimated for reopening. This allowed Pinnacle to minimize the business income interruption at Mikuni from four to just two months, valued at about hundreds of thousands of dollars. Work was completed on schedule and on budget.
Mikuni appreciated the one-stop approach in working on their claim with Pinnacle. “The emotional devastation of a fire and working with the complexities of multiple insurance companies to assess damage and replacement can be overwhelming. We are certainly grateful to Pinnacle who helped navigate the process for us.” – Haru Sakata, CEO of Mikuni.
InterCal Property Management is a client of Pinnacle Emergency Management with an Emergency Response Agreement in place so that Pinnacle is on call should any emergency arise at one of their properties. In May of 2013, a major hospital in the Sacramento region experienced a broken pipe, which resulted in flooding across 14,000 square feet of immune compromised area of the hospital. It was critical for Pinnacle to begin work immediately to clean and restore the affected area back to its original condition so that that area of the hospital could resume its time-sensitive patient care.
Pinnacle was brought on board immediately to act as the liaison between the hospital, InterCal and their insurance companies. Pinnacle also brought in a specialized team to begin cleanup and restoration immediately, both to mitigate mold from the water damage and to get the property back to operating condition.
Pinnacle set a critical path for the project immediately and the job was completed on schedule and within budget. The entire job took 22 days to pack out what could be salvaged and reused, demolish the damage and rebuild/restore the facility. The budget was $380,000.
Over 4th of July weekend, a sprinkler head blew, which caused flood damage across 30,000 square feet, potentially displacing 60 employees from their usual workspace.
Pinnacle Emergency Management stepped in to develop an alternate temporary workspace for all 60 workers while they did the restoration work. Pinnacle relocated all 60 employees into an unused portion of the office space with temporary desks with full functionality within just TWO DAYS, or by the time they returned from the 4th of July holiday weekend. Every item within every desk was logged and stored if it wasn’t critical to be moved to each person’s temporary office space. Once the work was completed (40 days of total demolition, rebuild and relocation), everything that was logged and stored was returned to its exact location at each desk as if no disaster had ever happened.
Employees never lost productivity due to Pinnacle’s team moving swiftly to relocate and set up temporary office space within the building. Pinnacle worked quickly to complete the restoration work and get employees back into their original office space within just 40 days. Total job budget was $550,000.